MyAlcon ID Help
Account Creation & Management
- How do I create a new account?
- Do I need to verify my email after signing up?
- Can I create multiple accounts using the same email address?
Click "Sign Up" on the homepage and provide the requested information, including your email address and password.
Password & Authentication
- How do I reset my password?
- How often should I change my password?
- What should I do if I forget my password?
- What should I do if I don’t receive the password reset email?
- Can I use the same password I used before?
- What makes a strong password?
- What should I do if I forget my password?
Click "Forgot Password?" on the login page, enter your email, and follow the instructions sent to your inbox.
Login & Access Issues
- What should I do if I’m locked out of my account?
- Why am I getting a "Wrong Password" error even though my password is correct?
- What should I do if I forgot the email address associated with my account?
- How do I troubleshoot login issues?
- How do I unlock my account if it’s been locked due to too many failed attempts?
- Why am I being asked to verify my identity when logging in?
If your account is locked, wait a few minutes and try again. If the issue persists, Click “Unlock Account" on the login page, enter your email, and follow the instructions sent to your inbox.