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Meet your Alcon Field Service Engineers
World-class service plans customized to your practice needs. Reach. Expertise. Partnership.
Role of field service engineers
Alcon has the expertise to support your practice at every stage. Our Field Service Engineers (FSEs) are responsible for providing all of your equipment and technical needs. Our FSEs deliver highly responsive world class on-site service for equipment installation, repair, and maintenance.
Alcon supports practices with 150+ FSEs Nationwide
FSE SERVICES
Scheduled and on-demand equipment services provided by our highly qualified FSEs includes but is not limited to:
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Installation and configuration of new systems
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Troubleshooting and repair
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Corrective action to ensure safe functionality
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24/7 call center support for technical inquiries and troubleshooting
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Planned maintenance (PMs)
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Hardware and software upgrades
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Unscheduled service
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Alcon Field Service Engineers support all Alcon surgical devices to ensure less equipment downtime and greater peace of mind.
Reach
CLINICAL TRAINING & EDUCATION
FSEs are always available to help deliver world class uptime and productivity for your facility.
RAPID RESPONSE
Alcon has a variety of service levels that are customised for your needs
HIGHLY ACCESSIBLE
24/7 Call center available to ensure your needs are met
Expertise
Our highly trained engineers have an average of 8+ years of field experience
Alcon FSEs have 100+ hoursof training annually
Continual training at 6 state-of-the-art Alcon facilities around the world
Partnership
PLANNING
Installation for optimized operating room flow
OPTIMIZE INSTALLATIONS
Schedule installations at your convenience
ONGOING SUPPORT
Service including preventive maintenance, updates, and repair
Customized Service Plans For Your Needs
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100% Coverage of Parts and Labor, Planned Maintenance included.
+ Additional Services*
*Includes selected additional services depending on type of Premium or Premium+ contract selected.
100% Coverage of Parts and Labor, PMs Included*
*Number of PMs determined based on equipment type.
Options offered with select Premium Service plans:
• Guaranteed 24 Hour Onsite Response
• Extended Hours Service Coverage (Outside 8am - 5pm, Monday - Friday)
• 24/7 Service Coverage
